only need help with question 19) a,b,c,d

19. Think about the following or use whatever consumer research material available to you to define customer needs or requirements for the following a. A good college course. b. Toaster (or other home appliance of your choosing). c Cell phone. d Coffee mug for your car. For each, define a corresponding set of physical or technical characteristics. Using the format of Figure 4.20, construct a house of quality matrix and show the relationship between the technical characteristics and customer requirements. Use the matrix in each case to design or suggest what the ideal product or service would be like a look like. 20. What is the purpose of the project charter? What is included in the charter? 21. To what situations does agile project management apply? How does agile differ from "Waterfall"? Importance to customer Technical requirements Customer requirements Relationship matra 30 OFD mat for Question 1 Ducatiuus Alwat the study Project