operation system

A person from Generation Z is more self-directed and processes information at lightening speed. True False Question 3 (1 point) Generation Z is the first generation to be born after the development of the internet and as such they prefer communicating online versus in person a) True b) False The purchase of labor from a source outside of the company rather than using th company's own staff is called homeshoring. outsourcing. nearshoring. none of the above. Although most people are a combination of two or more per thity types, there is usually one that is dominant a) True b) False Question 7 (1 point) It is not important for companies to plan ahead to meet the requirements of their customers with disabilities. True False When serving a person who is accompanied by a service dog, advisable to touch the service animal. True False Question 11 (1 point) People known for being systematic, well organized, and deliberate are described as which personality type? driver amiable expressive analytical The main customer personalities are: a) analytical, driver, amiable and expressive b) assertive, analytical, social, amiable c) expressive, amiable, social, d) driver, assertive, analytical and social Question 13 (1 point) The Mature Generation consists of consumers who are typically more loyal and prefer not to shop online because they may not be very computer savvy. True False Etiquette considered appropriate when interacting with disabled people is based primarily on respect and courtesy without being condescendinisis. True False Question 15 (1 point) Which technique is not considered to be an effective cross cultural technique a) Use a variety of communication methods to get your message across b) Do not use derogatory comments about culture, generation or disability c) If not sure - use an informal style to communicate d) Make an effort to pronounce names \& titles correctly