Operations management Assignment (service and process design)

select a service provided by a business or organization you are already familiar with. in it, I expect you to understand the flaws in the current systems and have a much more creative solution to some of the challenges you see in that service or process design,

Remember to start your submission you must baseline the current process or system. this allows you, as an Operations Manager, to see where you can make improvements. those improvements can be quantified, documented, and measured for management. as discussed in the textbook (chapter 7&8) this is extremely important to any business.

for this Assignment, prepare a minimum 3-page type PDF document

1, Business Name

2. The baseline current service and delivery system (with description and diagrams)

3. The proposed service or delivery system redesign (with description & diagrams)

4. Description of how the design will, or is expected to improve the service

5. include processing times in your process flowchart

6. Total times for both the baseline design and redesign must be included.