Operations management

This section must be answered on the MULTIPLE CHOICE ANSWER SHEET provided on the last page of your Assessment Answer Book. Please follow the instructions provided on the MULTIPLE CHOICE ANSWER SHEET for answering the items. Dis dk Why is operations management an important function to any business? a) It uses people skills to transform mainly materials and equipment into products that consumers want. b) It uses people skills to transform resources into goods and services that fulfil consumer needs. Cc) It uses technological skills to transform equipment and machinery into goods and services that consumers need. d) It uses technological and people skills to transform all other resources into technological products that consumers need for productivity. Answer: B eZ In a meeting called by the operations manager to deal with a recent decline in performance, it was emphasised that all units within the department must be dependable if targets are to be met. Why is dependability important for an operation to be successful? a) It influences customer service as it satisfies external customers. b) It gives stability and saves time as tasks are done right first time. i) Adaptation or reaction time to customer needs is fast. d) Dependability can easily adapt to unexpected change. Answer: B 1,3 In order to ensure sustainability, an organisation must achieve its triple bottom line. What are the triple bottom line objectives of an organisation? a) Triple bottom line objectives are people, planet and profits. b) Triple bottom line objectives are operations plans, programmes of action and projects. C) Triple bottom line objectives are participation of staff to the generation of profit and the amount of profits made. d) Triple bottom line objectives are pollution, people safety and