Operations Managements transformation role is to add value. Value added is:

a) performing activities well for the least possible cost

b) the net decrease between output product value and input material value

c) increasing product value in the first stage

d) changes to fit, form & function that the customer is willing to pay for

e) customizing a product, regardless of expense, to satisfy customer needs

7. A consistent process yields consistent :

a) quality

b) cycle time

c) output

d) service

e) all of the above

Value added flow analysis uses a process map to determine:

a) which steps in a process that add value

b) opportunities to save time and cost within a process

c) when the thing going through the process stops moving

d) powerful possibilities for change

e) all of the above

Which of the following is not included in the cost of poor quality (COPQ)?

a) Product recalls

b) Litigation resulting from product liability issues

c) Loss of business

d) Overhead

e) Dissatisfied customers

13) Costs of quality inspections, testing, test equipment, and labs are examples of __________ costs

a) Internal failure

b) External failure

c) Appraisal

d) Prevention

e) Replacement

In the plan-do-study-act cycle, what is studied?

a) The plans made in the plan step

b) The previous action plan

c) The data collected in the do step

d) The evaluation of the current process

e) Procedure documentation

18. What is a visual representation of the sequence of steps involved in an operation or process?

a) Checklist

b) Control chart

c) Scatter diagram

d) Process map

e) Process chart