Question: Operations Manager started to face problems of quality complaints which have gone up from average 0.2 % in previous 2 years to 0.5 % this

Operations Manager started to face problems of quality complaints which have gone up from average 0.2 % in previous 2 years to 0.5 % this year. One of the most fundamental things Tescos can do with regards to quality management in the operations of the company is to have to a vigorous quality control process. Discuss in detail what this process entails.

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