Operations managers are responsible for designing the manufacturing process to best-fit consumer needs. To meet the demands of a group of consumers with specific needs and desires for specific products, that allows the manufacturer to produce in quantity while still customizing the product in specific ways that are valuable to the customer, many manufacturers now engage in an approach called:

	A.	made to order
	B.	mass production
	C.	mass customization
	D.	made to stock

1. Operations management is concerned with which of the following?

   	A.	Marketing a product or service to a consumer niche.
   	B.	Design, management, and improvement of the system used to create a product or service.
   	C.	Recruitment and selection of qualified workers focused on quality production of a good or service.
   	D.	Financial management of the facility responsible for the creation of a product or service.

2. Input resources can be classified in two ways. The resources that are actually changed during the process are called:

   	A.	transformed
   	B.	soft
   	C.	transforming
   	D.	hard

3. You are an operations manager for a shoe manufacturer. Your responsibilities could be grouped by which of the following three areas? (Select three answers.)

   	A.	customization
   	B.	HR (Human Resources) of operations
   	C.	intangibility
   	D.	cost management
   	E.	asset (e.g. equipment) management
   	F.	customer contact

4. Two of your friends have recently invented a new product and received funding to set up a production facility. As the operations manager, your first task is to select a location for the facility. Factors that you may consider include (choose all that apply):

   	A.	location of facility in relation to suppliers and customers
   	B.	local business climate
   	C.	cost of resources, such as land, labor, utilities, etc.
   	D.	number of skilled workers available for employment

5. Input resources can be classified in two ways. The resources that are used to perform the transformation process are called:

   	A.	hard
   	B.	transforming
   	C.	transformed
   	D.	soft

6. Match each term with a question in the opposite column.

   - A. B. C. D. E.	Operations Planning
   - A. B. C. D. E.	Operations Process
   - A. B. C. D. E.	Capacity Planning
   - A. B. C. D. E.	Managing Operations
   - A. B. C. D. E.	Production-Method Decision

   A.	What products or services should we offer?
   B.	How much input do I receive from a particular customer before I produce my goods?
   C.	How many customers will I have or how much do I need to be able to make?
   D.	How many employees should be scheduled or how much product should be scheduled?
   E.	Should I make to order or mass produce my goods?

7. Using the transformation model, choose the elements (choose three) that are outside of the operations boundary.

   		Products/Services
   		Inputs
   		Suppliers
   		Feedback
   		External environment
   		Customers