Question: Operations managers are responsible for planning and managing the work that businesses do. Work occurs as projects and processes. What is the difference between a

Operations managers are responsible for planning and managing the work that businesses do. Work occurs as projects and processes. What is the difference between a project and a process? What is it that differentiates projects from repetitive operations (like Cleveland Clinic and Littlefield Labs)? When are process management and improvement tools vs. project management tools appropriate?

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