OPM $625$: Operations and Supply Chain Management Part I. $14$ True$-$False Questions:

True or False $1.$ While buying a physical good or service, a customer focuses on cost$,$ quality, flexibility, and response time.

True or False $2.$ Service is an intangible process, while a good is physical output of a process.

True or False $3.$ A service requires some degree of interaction with the customer for it to be a service.

True or False $4.$ Services, with some exceptions, are inherently homogeneous because they do not vary from day to day as a function of the needs of the customer and the attitudes of the customer and the servers.

True or False $5.$ Services as a process are perishable and time dependent, and unlike goods, they can$$t be stored.

True or False $6.$ The specifications of a service are defined and evaluated as a package of features that affect the five senses$.$

True or False $7.$ Core goods provide a significant service component.

True or False $8.$ Hotels and airlines are examples of pure services.

True or False $9.$ Currently $50$ percent of the U$.$S$.$ labor is employed in services, $45$ percent in manufacturing, and five percent in agriculture.

True or False $10.$ Today$$s competitive landscape is characterized by ongoing, relentless innovation; rapid changes $($new niches, new tools, new players$)$; and not just random $$benchmarking$$ or continuous attempts to improve $-$ but focused, reinvention of one$$s business.

True or False $11.$ A strong competitor with an operations advantage moves from "acceptable range of performance$$ on each competitive dimension $($cost$,$ quality$/$product performance, dependability$/$reliability$,$ flexibility, and innovativeness$)$ to "superior performance$$ on dimensions with the highest priorities.

True or False $12.$ Economies of scale refer to the drop in the average cost per unit of output as a plant gets larger and each succeeding unit absorbs part of the fixed costs.

True or False $13.$ A combination of the economies of scale and the experience curve can give a dual advantage.

True or False $14.$ Each time you perform a task it takes less time than the last time you performed the same task.