OPMT 2295 - Business Process Improve BCIT Mini Case - Chick-n-Gravy Dinner Line The Operations Manager of a company that produces from directed numen complaints from mate the common dimens The manager and her hann ime and sport recommendation Ann Brattask was to determine whur problems were generating the complaints. The majority of complaints on five detected packages mising itemsillemidiem un piedale package Net she took 800 samples and dinnestrom the wines and esamined each sample, making a note of any defects that she found many of those results shown in the table below Based on the observable data, where should Ann focus there findings must include: Tools used for alysis to different tools, one must be rete chuti Problem statement OPMT 2298 - Business Process Improvement BCIT Mini Case - Chick-n-Gravy Dinner Line The Operations Manager of a company that produces frozen dinners had received numerous complaints from supermarkets about the company's Chicken-Gravy dinners The manager asked her assistant, Ann, to investigate the matter and to report her recommendation, Ann's first task was to determine what problems were generating the complaints. The majority of complaints centered on five detects undertilled packages a missing item, spilledmixed items, unacceptable taste, and improperly sealed packages Next, she took 800 samples and dinners from the two production lines and examined each sample, making a note of any defects that she found. A summary of those results is shown in the table belon. Du Time 2. Mam L.M. 110 EM 11 11 Il WE 14- 2. 1. M. 11 16 S.M. 1 2 Based on the observable data, where should Ann focus her attention Findings must include: Tools used for analysis (two different tools, one must be Pareto chart) - Problem statement