HII 11 OPMT 2298 - Business Process Improvement BCIT Mini Case - Chick-n-Gravy Dinner Line The Operations Manager of a company that produces frozen dinner had received numerous complaints from supermarkets about the company's Chick-n-Gravy dinners. The manager asked her assistant, Ann, to investigate the matter and to report her recommendation. Ann's first task was to determine what problems were generating the complaints. The majority of complaints centered on five defects: underfilled packages, a missing item, spilled/mixed items, unacceptable taste, and improperly sealed packages. Next, she took 800 samples and dinners from the two production lines and examined each sample, making a note of any defects that she found. A summary of those results is shown in the table below. Production Date Unacceptable Time Underfilled Missing Item Spilled/Mixed Improperly Line Taste Sealed 12 May 9:00am 1 11 1 12 May 1:30pm 2 13-May 10:00am 2 1 III 13-May 1:45pm 1 13 May 3:30pm 2 14 May 8:30am 1 14-May 11:00am 2 1 1 14-May 2:00pm 1 1 15 May 10:30am 15-May 11:45am 2 15-May 3:00pm 1 16-May 8:45am 2 II 11 16 May 10:30am 1 111 1 HII 16-May 2:00pm 1 16 May 3:45pm III 1 1 11 Based on the observable data, where should Ann focus her attention? Findings must include: Tools used for analysis (two different tools, one must be Pareto chart) Problem statement 11 111 11 1 -- = = = 1 E 1 -- 2