BCIT OPMT 2298 - Business Process Improvement Mini Case - Chick-n-Gravy Dinner Line The Operations Manager of a company that produces frozen dinners had received numerous complaints from supermarkets about the company's Chick-n-Gravy dinners. The manager asked her assistant, Ann, to investigate the matter and to report her recommendation. Ann's first task was to determine what problems were generating the complaints. The majority of complaints centered on five defects: underfilled packages, a missing item, spilled/mixed items, unacceptable taste, and improperly sealed packages. Next, she took 800 samples and dinners from the two production lines and examined each sample, making a note of any defects that she found. A summary of those results is shown in the table below. Improperly Sealed 11 Production Unacceptable Date Time Underfilled Missing Item Spilled/Mixed Line Taste 12 May 9:00 am 1 11 HII 12 May 1:30pm 2 13 May 10:00am 2 13-May 1:45pm 1 11 13-May 3:30pm 2 II III 14-May 8:30am 1 III III 14-May 11:00am 2 11 14-May 2:00pm 1 15-May 10:30am 1 III 15-May 11:45 am 2 II 15-May 3:00pm 1 16-May 8:45am 2 11 16-May 10:30am 1 III 16-May 2:00pm 1 16-May 3:45pm 2 Based on the observable data, where should Ann focus her attention? Findings must include: Tools used for analysis (two different tools, one must be Pareto chart) Problem statement 11