Order the below steps in the process you should take when presented with a conflict: Drag the items below to place them in the correct order $1$i Identify the conflict and pinpoint the cause $2$ If not within your scope of responsibilities to handle, refer to your Licensee$-$in$-$charge or department manager before doing anything further $3$ Hear the different views from each side to prevent the conflict from escalating $4$ Evaluate and review the steps taken to reach a resolution $5$ Use negotiation techniques or a third party managed process to give the conflict a fair resolution