Order the below steps in the process you should take when presented with a conflict: Drag the items below to place them in the correct order 1 2 3 4 5 drag_indicator Use negotiation techniques or a third party managed process to give the conflict a fair resolution drag_indicator If not within your scope of responsibilities to handle, refer to your Licensee-in-charge or department manager before doing anything further drag_indicator Hear the different views from each side to prevent the conflict from escalating drag_indicator Evaluate and review the steps taken to reach a resolution drag_indicator Identify the conflict and pinpoint the cause