Order the below steps in the process you should take when presented with a conflict:

Drag the items below to place them in the correct order

$1$

$2$

$3$

$4$

$5$

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If not within your scope of responsibilities to handle, refer to your Licensee$-$in$-$charge or department manager before doing anything further

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Identify the conflict and pinpoint the cause

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Evaluate and review the steps taken to reach a resolution

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Use negotiation techniques or a third party managed process to give the conflict a fair resolution

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Hear the different views from each side to prevent the conflict from escalating