Organize client complaints about a holiday to a resort into an informal email report. Use the information
Question:
Organize client complaints about a holiday to a resort into an informal email report. Use the information as presented below in outline as your content.
make an email report for your boss organizing the complaints from visitors to the resort.
Insert the name of the person receiving the email
Name of person sending the email (your name)
an effective subject line for your email report about the trip
Insert an appropriate email greeting, using the tone expected in a semi-formal business report
Write the purpose of the report.
Summarize your key points or recommendations for the report
Under the Hotel heading of your email report, how would your summarize your experience related to these observations:
- Rooms were not ready when tour group arrived
- Rooms were small
- Checkout procedures were inconvenient and slow
- Hotel manager made us feel welcome
- Spa package was well worth the extra price
- Most exercise bicycles didn't work properly
- Hotel floor show was very entertaining
Summarize your experience in paragraph
Under the Dining heading of your email report, how would your summarize your experience related to these observations:
- Dining room had lineups
- Hotel food was excellent
- Dinner menu had too few choices
- Some dining staff were inattentive or unfriendly
Summarize your experience in paragraph
Under the Activities heading of your email report, summarize your overall experience related to these observations:
Tours
- Hotel-run tours of the area were overbooked
- Tour guide was well informed and helpful
Tennis
- Tennis instructor was excellent
- Tennis courts needed new nets
- Group tennis instruction was overpriced
Golf
- Golf course was uninteresting and in poor shape
Swimming
- Swimming pool had no lifeguard
- Swimming pool should have some adults-only hours
Summarize your experience in paragraph
Under the Tours sub-heading of your email report, summarize your experience related to these observations:
- Hotel-run tours of the area were overbooked
- Tour guide was well informed and helpful
Under the Tennis sub-heading of your email report, summarize your experience related to these observations:
- Tennis instructor was excellent
- Tennis courts needed new nets
- Group tennis instruction was overpriced
Under the Golf sub-heading of your email report, summarize your experience related to these observations:
- Golf course was uninteresting and in poor shape
Under the Swimming sub-heading of your email report, summarize your experience related to these observations:
- Swimming pool had no lifeguard
- Swimming pool should have some adults-only hours
Summarize all your observations and restate your key points or recommendations from the beginning of your email.
Add an appropriate call to action to end your email report.
Add an appropriate sign off to end your email report.
Generate an effective an appropriate email signature for business communications.
Auditing Cases An Interactive Learning Approach
ISBN: 978-0132423502
4th Edition
Authors: Steven M Glover, Douglas F Prawitt