Question: Orna is a restaurant manager. She is helping a server who has a difficult guest. Everything is wrong the water, the menu, the food, the
Orna is a restaurant manager. She is helping a server who has a difficult guest. Everything is wrongthe water, the menu, the food, the service. Orna knows that this customer is always unhappy and delights in picking on the server.
Orna bluntly tells the server that she needs to learn better conflicthandling skills. But then, Orna goes over to the customer, who begins to argue with her. So she tells the customer to leave and not bother coming back. This best represents the conflicthandling style.
Multiple Choice
dominating
avoiding
obliging
compromising
integrating
Step by Step Solution
There are 3 Steps involved in it
1 Expert Approved Answer
Step: 1 Unlock
Question Has Been Solved by an Expert!
Get step-by-step solutions from verified subject matter experts
Step: 2 Unlock
Step: 3 Unlock
