Question: ou work in the customer care division at Flannery Electronics. Mr . Gallegos, a longtime customer, is experiencing a problem with his home theater system

ou work in the customer care division at Flannery Electronics. Mr

.

Gallegos, a longtime customer, is experiencing a problem with his home theater system and has submitted a letter requesting that Flannery Electronics either fix or replace his system at no cost

.

Unfortunately, Mr

.

Gallegos

s customer service and factory warranties expired

3

months ago. You must write to Mr

.

Gallegos and inform him that Flannery will be unable to honor his request.

Should the tone for this message be formal or informal?

Formal

Informal

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