Question: You work in the customer care division at Flannery Electronics. Mr . Gallegos, a longtime customer, is experiencing a problem with his home theater system

You work in the customer care division at Flannery Electronics. Mr

.

Gallegos, a longtime customer, is experiencing a problem with his home theater system and has submitted a letter requesting that Flannery Electronics either fix or replace his system at no cost

.

Unfortunately, Mr

.

Gallegos's customer service and factory warranties expired

3

months ago. You must write to Mr

.

Gallegos and inform him that Flannery will be unable to honor his request.

Should the tone for this message be formal or informal?

Informal

Formal

Which communication channel would be most appropriate?

Instant message

Phone call

Letter

You work in the customer care division at Flannery Electronics. Mr.

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