You work in the customer care division at Flannery Electronics. Mr$.$ Gallegos, a longtime customer, is experiencing a problem with his home theater system and has submitted a letter requesting that Flannery Electronics either fix or replace his system at no cost$.$

Unfortunately, Mr$.$ Gallegos's customer service and factory warranties expired $3$ months ago. You must write to Mr$.$ Gallegos and inform him that Flannery will be unable to honor his request.

Should the tone for this message be formal or informal?

Informal

Formal

Which communication channel would be most appropriate?

Letter

Phone call

Face$-$to$-$face meeting

Instant message

Mr$.$ Gallegos will most likely have a negative response to the message you send him.

Who might be the secondary audience for your message to Mr$.$ Gallegos? Check all that apply.

Your boss

Mr$.$ Gallegos's friends and family who might also be customers

The police

Assume you just wrote the following email message to a colleague about scheduling a meeting.