Ouestion 3 Case Study Maintenance and operation services A framework contract was signed with "Interstellar Ops" for the provision of maintenance and operation services on the central teleportation machine and its teleportation portais. LS2 is ending in 5ix months, the Technical officer has observed increasing delays in the preventive maintenance plan, and an increasing number of breakdowns of the central teleportation machine. As a result, the system's owerall availability is now below the required level and users are dissatisfied with the service level that interstellar Ops and, to a certain extent, the Teleportation Operations Group are offering. in addition, CERN has observed an increase in non-conformities in sample checks performed both on preventive a