ourage self reliant problem solving and decision making on her part. Listen and show empathy for her issues and concerns. Act as a sounding board for her. d. Tell Patricia the outcome you are expecting. Let her figure out how to do it. Recognize her for her ability to get things done with little or no supervision. 5. Josh has been with the company for several years. He has always been a top performer, rising steadily through the ranks. Recently, he and another person were competing for a promotion. The other person won the job. Since then, Josh's performance has begun to slack off. When you asked him about the drop in his performance, he said that since he didn't get the promotion he feels like "damaged goods and doesn't see why he should continue to put in the time and effort he did in the past. What is Josh's development level? a. Low Competence, Low Commitment b. Low Competence, High Commitment High Competence, Low Commitment d. High Competence, High Commitment 6. You want to get Josh back on track so you've assigned him an important project. How should you work with him as he works on the project? a. Specify the desired outcomes and goals of the project and provide Josh with specific direction and instruction on how to do the job. b Snerify the desired outcomes and goals of the project. Provide Josh with specific him as he 3. You are a sales manager who has asked Jose, a member of your team to take charge of a new sales campaign. You have worked with Jose on other campaigns and you know that he has the job knowledge and experience to successfully get the campaign done. However, Jose seems a little unsure about his ability to do the job. According to Situational Leadership theory what is this person's development level? a. Low Competence, Low Commitment b. Low Competence, High Commitment C. High Competence, Low Commitment d. High Competence, High Commitment 4. You want to build Jose's confidence. How should you handle this situation? a. Specify the desired outcomes and goals of the new campaign and provide Jose with specific direction and instruction on how to get it done. b. Specify the desired outcomes and goals of the new campaign. Provide Jose with specific direction and instruction on how to do the job. Support, reassure and praise him as he works on the campaign