Over the weekend, I was thinking about the process for analyzing the technology needs for this new department. The service department will need a system to support its unique needs of scheduling technicians, obtaining parts for repair, and setting up follow up appointments once parts are in-stock. I want to make sure that none of the analysis and design tasks fall through the cracks. I need you to identify all of the tasks that you will need to complete. I find it is helpful to create a Work Breakdown Structure to identify the tasks. Don't forget to include the system and industry analysis, system design, implementation plans, and security tasks in your WBS. Students should put all the activities into MS Project or other project management software.

Durations and task relationships should be added. Student answers will vary. Not all-time estimates or tasks are included in the Resource Library. Students need to scan the chapters to think of all the tasks that would go into such a project. Task dependencies will also vary since no direct information is given to the students regarding the task relationships.