Over the weekend, I was thinking about the process for analyzing the technology needs for this new department. The service department will need a system to support its unique needs of scheduling technicians, obtaining parts for repair, and setting up follow up appointments once parts are in-stock. I want to make sure that none of the analysis and design tasks fall through the cracks. I need you to identify all of the tasks that you will need to complete. I find it is helpful to create a Work Breakdown Structure to identify the tasks. Don't forget to include the system and industry analysis, system design, implementation plans, and security tasks in your WBS.

Im so confused i dont know if it wants me to create tasks for developing the system like listing the process. such as person calls department department checks inventory and scheudling, department schedules it. Or if its asking me to write tasks like begin System analysis, create database for inventory, train employees.