Overview

Knowing what you have experienced as a customer will help you understand how to better support customers you face. After reading the text and participating in the exploration, reflect on two experiences you have had as a customer in the problem-solving process.

Instructions

Reflect on one positive example of customer service, and one that did not meet your expectations. Address the following in your initial response:

1. What were the possible solutions that a) you wanted, and b) the company offered?
2. Was there an opportunity for you to be involved in the solution (co-production)?
3. What was the BEST solution?