Overview

Knowing what you have experienced as a customer will help you understand how to better communicate with customers you face. After reading the text and participating in the scenario, reflect on experiences you have had as a customer in the twenty-first century.

Instructions

Address the following in your initial response:

Technology has increased the number of ways a customer in the twenty-first century interacts with a company and receives service. Social media, online bill paying, online shopping, online tutorials, webinars, technical assistance, online chat services and email are just a few of the ways these interactions can occur because of technology.