Question: Part 1- Problem Solving Perspective 1. What is the underlying problem in this case from Edward Lamperts perspective? (1.5 marks) 2. What are the key

Part 1- Problem Solving Perspective

1. What is the underlying problem in this case from Edward Lamperts perspective? (1.5 marks)

2. What are the key causes of Sears decline? (1.5 marks) Part 2- Application of Chapter Contents

3. What does the Human Relations Movement suggest went wrong at Sears? (4 marks)

4. Use the four parts of a system to diagnose the companys decline. Provide support for your conclusions. (4 marks)

5. To what extent did Sears use a total quality management (TQM) perspective in running its business? Explain. (4 marks)

(I need new answers, please)

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