Question: QUESTIONS: Part 1: Problem Solving Perspective 1. What is the underlying problem in this case from Edward Lamperts perspective? (1.5 marks) 2. What are the

QUESTIONS:

Part 1:

Problem Solving Perspective 1. What is the underlying problem in this case from Edward Lamperts perspective?

(1.5 marks) 2. What are the key causes of Sears decline? (1.5 marks)

Part 2- Application of Chapter Contents 3

. What does the Human Relations Movement suggest went wrong at Sears? (4 marks) 4

. Use the four parts of a system to diagnose the companys decline. Provide support for your conclusions. (4 marks)

5. To what extent did Sears use a total quality management (TQM) perspective in running its business? Explain.

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