Question: Part 1- Problem Solving Perspective 1. What is the underlying problem in this case from Edward Lampert's perspective? (1.5 marks) 2. What are the key

Part 1- Problem Solving Perspective 1. What is

Part 1- Problem Solving Perspective 1. What is the underlying problem in this case from Edward Lampert's perspective? (1.5 marks) 2. What are the key causes of Sears' decline? (1.5 marks) Part 2- Application of Chapter Contents 3. What does the Human Relations Movement suggest went wrong at Sears? (4 marks) 4. Use the four parts of a system to diagnose the company's decline. Provide support for your conclusions. (4 marks) 5. To what extent did Sears use a total quality management (TQM) perspective in running its business? Explain. (4 marks)

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