PART $8$: ARTIFACTS $(5$ Marks$)$

Match the concepts listed below to the scenarios that follow. The concepts to be used are: physical structure, language, rituals, ceremonies, stories$/$legends$.$

In an interesting study, Ornstein showed drawings of company reception areas to people and then asked them to evaluate what the companies pictured were like. For example, firms in which there were lots of plants and flower arrangements were judged to have friendly, person$-$oriented cultures, whereas those in which waiting areas were adorned with awards and trophies were believed to be highly interested in achieving success. $q,$

Employees talk about how President Stewart J$.$ Leonard, Jr$.,$ once unwrapped a tuna sandwich and found a packet of mayonnaise inside. Thinking the sandwich already had enough mayonnaise, he told the deli manager to stop inserting these packets. The next week, however, he ordered another tuna sandwich and once again found a packet of mayonnaise. When he looked into the situation, he got this reply from the clerk who made the sandwiches: "Sorry, Stew, the customers want the extra mayo, so I$\text{'}$m packing it again."

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Several years ago, one of the authors served as the director of a division of a large federal agency in Washington, DC$--$a job requiring him to learn some $200$ different acronyms! So essential was this knowledge to being able to work within the agency's culture that he was tested on his knowledge of these acronyms before he was permitted to begin the job.

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On Friday, August $11,1995,$ CTAL honoured its more than $800$ employees with an elaborate party to mark the company's $$1$ billion in retail card sales.

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Every morning at a department store in Korea, salesladies line up in front of the doors and bow to the first wave of customers that enter the store at opening time. This reinforces the corporate value that cutomers are always first.