Question: PART A: Design and Implement Customer Questionnaire Design and distribute a questionnaire to investigate and gather information of the needs and requirements of internal and

PART A: Design and Implement Customer Questionnaire Design and distribute a questionnaire to investigate and gather information of the needs and requirements of internal and external customers. Make sure you include a copy of your questionnaire with this assessment task. (Note: you may need two different questionnaires; one for internal and one for external customers.) You will need to gather information on at least FIVE internal and FIVE external customers using this questionnaire Your questionnaire will need to gather information on, and then report on the following: - Are your customers internal or external? What is the breakdown? - What are their current needs and requirements? What are their future needs and requirements? Are their needs currently being satisfied? What online services are wanted? Is the organisation's current website satisfactory (use a simple Likert scale i.e. 1-5). Are the products and services provided within a suitable timeframe? Rate the quality of the organisation's products, services and customer care/after sales support (use a simple Likert scale i.e. 1-5) and summarise the results of this rating in your report, Rate the quality of the organisation's products, services and customer care/after sales support (use a simple Likert scale i.e. 1-5) and summarise the results of this rating in your report, What improvements could be made to improve the quality of the product, service or customer care/after sales support? For your existing internal and external customers, try to find out: 1. What they think about your products or services? 2. Why they need your products or services? 3. Why do they buy from you and not your competitors? 4. What do they think of your prices? 5. What are their expectations of your organisation? e.g. reliable delivery, after sales service etc. 6. What do they think of your current website and how could it be improved? 7. How do they rate your customer service? 8. How do they think you could improve your products/services? Please note, the company is a Restaurant and catering/event services

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