Part A - Operational Plan Knowledge

To begin this part, read the following email and its attachment, then complete the tasks that follow:

To:	You
From:	Henry Thomas (..s@cbsa.com.au)
Date/time:	Monday 12:08PM
Subject:	Operational Plan Knowledge
Attachment:	Knowledge Questions.docx
To You, I want you to investigate the organisation's current processes to determine what operational adjustments should be made to ensure the continued success of the business. Prior to doing this, I need to understand what your current knowledge of the organisation is and operational planning. Please provide answers to the questions I have asked in the attached document. Kind Regards, Henry Thomas
Governance Manager 300 Fictional Way, Sydney, NSW 2000 Phone: 1800 111 222 www.cbsa.com.au

Attachment

Knowledge Questions.docx (see below for its content)

Please answer the following questions:

1. Describe three models and/or methods for developing operational plans:

Model/Method	Description of model/method

2. Explain what the role of an operational plan is in achieving the organisation's objectives.

3. Explain what the different stages of the budgeting process are.

4. List three different approaches/methods that could be used to develop key performance indicators (KPIs) to meet business objectives.

5. Outline three legislations that the organisation would need to adhere to when implementing its operational plan.

6. Outline five of an organisation's policies and procedures that directly relate to the operational plan.