Part A - Written Responses Question 1: Explain why the failure factors must be identified and investigated. (PC 3.4, KE 2) Question 2: Explain how to manage and overcome emerging challenges and opportunities. (PC 3.4, PE 6, KE 7) Question 3: Explain what Knowledge Management System and learning from activities for innovation and continuous improvement must be captured. (PC 3.5, PE 9, KE 2) Question 4: Explain how innovation and continuous improvements can be evaluated. (PC 4.1) Question 5: Recommend ways to encourage the team members to the changes, such as innovation activities. (PC 4.3) Question 6: Explain why seeking advice from relevant stakeholders, including experts, is important for continuous improvement, innovation, and learning. (PC 4.4) Part B - Case Study (Continued from Assessment 1) Scenario (Note: The same scenario in Assessment 1 is to be used in this assessment.) The Franchise has decided the following to implement The plastic straw will be no longer used An electronic receipt will be sent to the customers' mobiles rather than the paper one. Online ordering system and new POS system will be implemented These changes have been planned to support sustainability and to improve customer satisfaction. The announcement for plastic straw bans will take 3 weeks, and biodegradable straws will replace plastic straws. The online ordering system and the new POS system will be connected, and the employees must learn how to operate the system and access the customers' information data. In order to use the online ordering system, the customers must make their accounts and have to provide their name, phone number, email address, etc. Question 1: From the scenario, the company will obtain the customers' private information when they create their accounts for online ordering. Find out more innovative ideas and explain how your ideas will create more benefits for the company. (PE 1, KE 4) 10 A20048 Continuous Improvement and Innovation | BSBSTR601 Manage Innovation and Continuous Improvement | Assessments v1.0 Young Rabbit Pty Ltd (ABN 28 003 381 182) trading as Australian Pacific College RTO Code: 90396 | CRICOS Provider Code: 01331F | 2021 Question 2: a. Identify relevant stakeholders to discuss the costs and the benefits of an online ordering system and self-ordering kiosk. Stakeholders Selected Stakeholders Selected Branch managers Online ordering system supplying companies Barista in the branches Serving employees Self-ordering kiosk supplying companies Logistics managers HR manager Finance manager CEO Operating manager Marketing manager Customer Service officer b. Explain why you must have a consultation with the stakeholders. (PC 4.2, PE 6, KE 1, 4, 6) Question 3: Develop action plans to support the changes and improvements which will be implemented. Use the following table to answer and the following actions: Announcement for plastic straw bans through social media and in the branches - 3 weeks Purchasing online ordering system and its implementation - 4 weeks Training for online ordering system operations - 3 weeks Installing self-ordering kiosk - 4 weeks Training for self-ordering kiosk operations - 3 weeks The marketing manager will be responsible for the campaign announcement and actions for the online ordering system, and the self-ordering kiosk will be managed by the operating manager, and the training will be organised and managed by the HR manager. (PC 3.1) Actions Objectives Time frame Measurement Responsible person Announcements for plastic straw bans To promote sustainability 3 weeks Checking whether any of the branches use the one and response from the customer through the social medias Marketing manager Purchasing online ordering system and its implementation Training for online ordering system operations Installing selfordering kiosk Training for selfordering kiosk operations 11 A20048 Continuous Improvement and Innovation | BSB60420 Advanced Diploma of Leadership and Management | Assessment v1.0 Young Rabbit Pty Ltd (ABN 28 003 381 182) trading as Australian Pacific College RTO Code: 90396 | CRICOS Provider Code: 01331F | 2021 Question 4: Identify the stakeholders who will be affected by the changes and proposed improvements from Part B, Question 1. (PC 3.2, PE 5, 7, 8 KE 8) Question 5: Develop contingency plans for the following event: (PC 3.3) Self-ordering kiosks break down