Part A: Written Responses Question 1: (PC 3.1, PE 5. 1) a. Explain why employees should get involved in decision-making processes. b. Recommend how to get employees involved in decision-making processes. Question 2: (PC 3.4 PE 6.2) a. List at least 4 ways to collect feedback from relevant stakeholders. b. Explain why the feedback process should be used to monitor the impact of decisions. Part B: Case Study Note: The same scenario in Assessment 1 is to be used in this assessment. Scenario You have been appointed as an operating manager at Mcdonald's Australia. As you are responsible for managing the business operations, you are required to demonstrate excellent leadership in the workplace to manage your staff, including performance management and conflict management. As you are the operating manager, you have had reports of the following incidents: Two employees aggressively argued and insulted each other in front of the customers The issue arose due to racial conflict and age discrimination. Jack, 65 years old, has African background and has a strong African accent and is not familiar with the new POS system. . Cathy, 32 years old, is from one of the Asian countries and always feels high pressure to complete her tasks. As Jack was not familiar with the POS system, he did his work very slowly. Due to his slow performance, there was a long queue for ordering, and the customers started complaining. A20040 Workplace Leadership | BSB40520 Certificate IV in Leadership and Manageme g Rabbit Pty Ltd (ABN 28 003 381 182) trading as Australian Pacific College RTO Code: 90396 | CRICOS Provided Cathy was busy as she had to work in the food-processing line and had to serve the customers at the same time. Cathy complained aggressively to Jack as it was not his first time and she also blamed that he did not improve at all and yelled to Jack that "This is Australia, not your country; you must work hard.". Jack did not clearly understand what Cathy yelled and just gave an excuse why he was slow. Question 1: (PC 2.3, KE 7.1) From the above scenario, identify at least two issues that must be resolved