part b pls, answer to part a is done but dont know how to prevent these problems

3 of 4 SECTION B Answer TWO questions from this section. Question 2 Why do behavioural problems occur in systems development? You should discuss six reasons why behavioural problems occur when companies try to introduce new systems or change existing systems. (12 marks) (b) How can these behavioural problems be prevented? You should discuss ten ways in which the problems identified in your answer to (a) may be prevented, explaining clearly why they address the issues you have raised in part (a). (23 marks) Total for Question 2: 35 marks Question 3 Why Behavioural Problems Occur in Systems Development Fear Of failure, the unknown, losing status Lack of top-management support If the top management is not supportive why should the employee change? Bad prior experiences Bad experience with prior IS changes Poor communication Employees need to understand why change is necessary Why Behavioural Problems Occur in Systems Development O Disruption Additional requests for information and additional burdens of time is distracting and prompts negative feelings Manner change is introduced Approaches are different for top level and lower level employees Biases and emotions O Personal characteristics and background I - Age Open to technology and comfortable with it