Part B-Case Review 1) Read the article below and describe what are some of the accomplishments of this learning program for the organization and employees? Describe it in 100-150 words Teleflex Canada Ltd. is a Richmond, British Columbia- topic-specific modules for learning "lean manufactur- based company with a reputation as a world leader in the ing," teamwork and related skills.... design and manufacture of hydraulic and thermal technol- At Teleflex, the focus of training is to help production ogy products for industrial and marine use. A recent focus teams solve their respective work challenges. Team Time on developing cost effective solutions has resulted in a training modules addressing specific machine or data source dramatic expansion of their customer base to include most issues allow production teams to solve problems using actual North American boat and bus manufacturers, many truck- workplace tools. These hands-on, real-life activities are well accessory, engine and marine distributors; as well as the suited for the production team work model at Teleflex. United States and Canadian military forces. The Teleflex Training is organized into regular production team Canada workforce is over 300 strong and represents meetings, which usually last 60 minutes. Team leaders are diverse cultural backgrounds and ages. Employees must responsible for facilitating each module and covering the bring together the right mix of skills, experience and tech- material. Team leaders must also assemble the required nological know-how to cost-effectively design and manu- learning materials. There are 15h nodules, with new mod- facture products that meet customers' needs. ules being developed continually. Modules cover topics "Learning has always been part of the corporate cul- such as the purpose of Team Time training, how Team ture at Teleflex-senior management recognizes the ben- Time learning works, customer needs, how to add value, efits of a well-trained and skilled workforce. Initial and information systems, training programs included English as a second language Through the Team Time training initiative, the reading. (ESL) classes, academic upgrading, and the basic skills of writing and numeracy skills of employees have improved sig- reading, writing and numeracy However, management nificantly. Specific outcomes of training include the following: soon realized that although employees were participating in training, they were not using their new-found skills in The training program has influenced the company to pres- their jobs. Concerned, senior management turned to entits newsletter and corporate data in "plain language. workplace education consultants for advice. The results On-time delivery of finished products has increased led to the complete transformation of training at Teleflex from 65 to 90 per cent. into "Team Time, a model based on the full participa- Inventory turnoved in a given time period has increased tion of manufacturing teams working together on real from four times to more than seven times. challenges and changing understandings of their work The Team Time training model evolved into a series of Parts shortages have been significantly reduced