Part C:

This task will require you to develop decision-making processes that will assist continuous improvement in your workplace/organisation. Based on the information you gathered in Part A and B, develop new decision-making processes for assisting continuous improvement in your workplace/organisation.

You must also review your organisation's requirements for sustainability and ensure that all processes you create meet these requirements.

The processes should be sets of steps or procedures that could be used in any area of the business to identify and act on continuous improvement.

Make a process for each of the following areas. Give a clearly defined policy on how staff in the workplace will have to follow each stage.

NEW BUSINESS PROCESS FOR DEVELOPING CONTINUOUS IMPROVEMENT
1. Identify what decision must be made
2. Gather information relevant to the decision
3. Identify what options are available
4. Evaluate evidence for and against each option
5. Choose among the options
6. Take action based on the decision made
7. Review the decision made

What are your organisation's requirements for sustainability?

PART A -

WORKPLACE REQUIREMENTS
a. Outline your workplace/organisation's decision-making continuous improvement.	processes	for	facilitating
Document Titles: Improvement needs analysis report Employee and manager feedback report Customer feedback and reviews Financial performance report Sales report Market research Product research Competitor analysis report HR performance appraisal report Production performance report Regulatory compliance and risk assessment report Needs assessment and evaluation report Improvement plan Improvement implementation plan Implementation risk assessment report Improvement monitoring feedback report
Decision-making processes: Improvement needs analysis Needs assessment and evaluation Needs resolution and improvement planning Improvement implementation Improvement monitoring and adjustments
b. Outline your workplace/organisation's existing continuous improvement strategies.
Document Titles: Corporate mission, vision, and core values document Business plan Strategic plan Marketing plan Product plan Financial plan Operating plan
Continuous improvement strategies: Cost-efficiency Higher differentiation Total quality management Sustainability Corporate social responsibility Research and development

c. Outline your workplace/organisation's knowledge management systems for facilitating continuous improvement

Document Titles:

1. Total quality plan
2. Operating management plan
3. Business management plan
4. Strategic management plan
5. Risk management plan
6. Product management plan
7. Financial management plan
8. Operating management plan
9. Project management plan

Knowledge management systems:

1. Total quality management
2. Operating management
3. Production management
4. Corporate management
5. Customer-relations management
6. Human resource management
7. Strategic management
8. Regulatory compliance management
9. Risk management
10. Financial management
11. Project management

PART B

SWOT A	NALYSIS
Strengths		Weaknesses
-The company has been in business for over 50 years -The company has a strong reputation -The company has a loyal customer base -The company has a good relationship with its suppliers -The company has a good location	-The company has a lot of debt -The company is losing market share -The company has an aged workforce -The company has outdated technology
Opportunities	Threats
-The company could expand its product range -The company could enter new markets -The company could improve its online presence -The company could develop new marketing initiatives	-The company faces competition from larger businesses -The company faces competition from online retailers -The company could be impacted by changes in government regulation -The company could be impacted by economic recession -The company could be impacted by changes in consumer trends
Continuous improvement needs
a. The company could improve its financial position by reducing debt and increasing profitability
b. The company could improve its competitive position by expanding its product range and entering new markets
Continuous improvement opportunities
a. The company needs to improve its financial position by reducing debt and increasing profitability
b. The company needs to improve its competitive position by expanding its product range and entering new markets