Part I:

Locate an online article which provides an example of an organization recognizing the importance of good communication because they are developing, implementing or changing ways that they communicate with customers. Briefly summarize the article, relating information from your reading assignment to how the organization is prioritizing communication with the customer.

Part II:

The second part of the paper is your opinion and thoughts about what you learned in Part I. Include the following:

1. Describe how the company is building their customer intelligence by what they are doing. (see link for definitions)
2. Identify which of the five methods of communication are being addressed by the company. (Review Exploration)
3. Incorporate your own experiences relating them to the information from the module reading that helps to support your thoughts and opinion.
4. Evaluate what they are doing. Based on your own experiences and the readings, is what they are doing going to be effective? Why or why not?

I did part 1 already, I wrote about the company Buffer; It is a social media management company.

Please do part 2, and please don't copy any resource from internet. Thank you!