Question: Part Two: Read the Carter Cleaning Case found on pages 390 and 391. Then answer the following questions. Should this plan be extended to pressers

Part Two:

Read the Carter Cleaning Case found on pages 390 and 391. Then answer the following questions.

  1. Should this plan be extended to pressers in other stores?
  2. What customer service type inceptive plans would you suggest for front desk clerks and sales managers?

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