Perceived Problem: The Indulgence Candy Company feels that their candy wrapping business process is inefficient and at least partially ineffective, causing product waste and cost overruns.

Engagement: Your company, Business Solutions, has been hired to consult on this perceived problem. You have been booked as the lead consultant. You will perform operations process analysis, identify issues with the process, and develop a proposed solution and implementation plan. You have been asked to develop two solutions; one that is low-cost and can be quickly implemented and another that is the longer-range more complete solution that will likely carry a higher price tag.

Your final deliverable to the Indulgence Candy Company is a report that will be titled Candy Wrapping Business Process Problem-Solving Report. Your report will have the following sections:

identifying the engagement including perceived problem statement, purpose/goal of engagement?