Perception is a cognitive process that enables us to interpret and understand our surroundings. This activity is important because managers need to understand how the basic perceptual process works before they are able to identify potential perceptual errors, or correct existing perceptual errors, that can occur in any one of these stages.

The goal of this activity is to challenge your knowledge of the four steps in the perceptual process.

Match each person to the step in the perceptual process that his or her scenario best represents.

Interpretation and evaluation

Selective attention

Storing in memory

Retrieving from memory to make judgments and decisions

Match each of the options above to the items below.

Sebastian was never aware of any racial discrimination happening in his workplace. However, a few months ago Sebastian felt strongly that he was the victim of racial discrimination at work, and now he notices it happening to others in the office as well.

No answer

Hadya sees that her boss has been working behind a closed door all week. This is atypical because his door is usually open. Hadya wonders if her boss is avoiding the employees on purpose because he has something negative to tell them.

No answer

Connor doesn$$t normally remember the details of each meeting in his department, but he won$$t likely forget last week$$s meeting because of a very heated exchange he had with a coworker.

No answer

One of Janelle$$s employees filed a complaint against her with senior leadership regarding a particular exchange between the employee and Janelle. The executive team asks Janelle to attend an informal deposition where they ask her to provide her recollection of what happened in the exchange between her and the employee on the day in question.

No answer