Perfect Pizza (Pty) Ltd operates a comprehensive online ordering system for its pizza delivery service. The sales cycle begins when a customer, having created an account and logged in to verify their identity and delivery details, places an order through the company's website. The order details, including the type of pizza, size, additional toppings, delivery address, and payment method, are entered by the customer.
Upon submission, the system generates an order confirmation email that is sent to the customer, providing a summary of the order and a unique order number for reference. This unique order number serves as a control to track and manage the order throughout the process.
Simultaneously, the order details are automatically sent to the kitchen staff via the company's internal order management system. The kitchen staff receives a digital "pick list" that details the ingredients needed for each order. This list is generated based on the type and size of the pizza and any additional toppings selected by the customer. The system checks the availability of ingredients in real-time as orders are placed, preventing orders from being accepted if there are insufficient ingredients in the inventory.
Once the pizza is prepared, it is handed over to the delivery team. The delivery team uses a digital dispatch system that assigns orders to drivers based on the delivery location. Each driver is equipped with a handheld device that displays the delivery address, order details, and the unique order number. The device also has GPS functionality to guide the driver to the delivery location, ensuring timely delivery.
Upon delivery, the customer is required to sign a digital receipt on the driver's handheld device, confirming that the order has been received. This digital signature provides a record of the transaction and helps to prevent disputes. If the payment method selected was cash on delivery, the driver collects the payment at this point and records the transaction on their device. If the payment was made online, the driver simply confirms the delivery on their device. The information from the driver's device, including the signed receipt and payment details (if applicable), is then automatically synced with the company's central database. This updates the status of the order in the system to "delivered" and triggers an automatic email to the customer confirming the successful delivery of their order. This final step serves as a control to ensure that all orders are accounted for and that customers are informed of the completion of their orders.
REQUIRED:
Identify the controls embedded in the above sales description and design an appropriate test of control for each of the controls identified.

Answer rating: 100% (QA)

The sales process described in the scenario involves several controls to ensure smooth operations and accurate order processing Here are the identifie... View the full answer