Performance Evaluation Using Balanced Scorecard at 3M Company

Requirements:

1. Develop a balanced scorecard for 3M Company to evaluate performance across financial, customer, internal business processes, and learning and growth perspectives.
2. Set specific performance targets for key metrics (e.g., ROI, customer satisfaction, production efficiency, employee training hours).

Perspective	Metric	Target Value
Financial	ROI	18%
Customer	Customer Satisfaction	92%
Internal Business Process	Production Efficiency	97%
Learning and Growth	Employee Training Hours	25 hours/employee/year

3. Collect and analyze actual performance data for the current year.
4. Recommend actions to address any performance gaps and improve overall business performance.