Question: Performance Evaluation Using Balanced Scorecard at Intel Corporation Requirements: Develop a balanced scorecard for Intel Corporation to evaluate performance across financial, customer, internal business processes,

Performance Evaluation Using Balanced Scorecard at Intel Corporation

Requirements:

  1. Develop a balanced scorecard for Intel Corporation to evaluate performance across financial, customer, internal business processes, and learning and growth perspectives.
  2. Set specific performance targets for key metrics (e.g., ROI, customer satisfaction, production efficiency, employee training hours).

Perspective

Metric

Target Value

Financial

ROI

22%

Customer

Customer Satisfaction

94%

Internal Business Process

Production Efficiency

99%

Learning and Growth

Employee Training Hours

35 hours/employee/year

  1. Collect and analyze actual performance data for the current year.
  2. Recommend actions to address any performance gaps and improve overall business performance.

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