Performance Management $3$rd Editio...

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Part II $*$ System Implementation

CASE STUDY $6-3$

Minimizing Intentional and Unintentional Rating Errors

Consider the areas typically covered by rater training programs $($Section $6\mathrm{.}7).$ Use the table to identify which of these content areas address intentional errors and which address

unintentional errors. Please place a check mark where appropriate. Fill in the Comments section to describe the rationale that guided each of your responses.

$\backslash$table$[[\backslash$table$[[$Intentional$],[$Errors$]],\backslash$table$[[$Unintentional$],[$Errors$]],$Content Area,Comments$],[,,\backslash$table$[[$Reasons for implementing the performance$],[$management system. This includes an$],[$overview of the entire system, its purpose, and$],[$benefits for all employees.$]],],[,,\backslash$table$[[$How to identify and rank job activities. This$],[$includes information on how to conduct a job$],[$analysis and understand the most important$],[$accountabilities and competencies.$]],],[,,\backslash$table$[[$How to observe, record, and measure$],[$performance$.$ This may include observational$],[$skills such as how to observe the behaviors$],[$that really matter and not be distracted by$],[$behaviors not related to the performance$],[$dimensions to be measured. It also includes$],[$skills needed to fill out the appraisal form.$]],],[,,\backslash$table$[[$Information on the appraisal form and system$],[$mechanics$.$ This includes a detailed description$],[$of the content of the appraisal form and what$],[$each section is intended to measure. It also$],[$includes information on number of meetings$],[$and the expectations regarding each participant.$]],],[,,\backslash$table$[[$How to minimize rating errors. This includes$],[$steps that can be taken to minimize$],[$unintentional errors caused by the cognitive$],[$demands associated with the observation and$],[$evaluation of performance.$]],],[,,\backslash$table$[[$How to conduct an appraisal interview. This$],[$includes listening skills and communication$],[$skills and how to provide feedback during the$],[$appraisal interview. It also includes skills on$],[$how to help the employee create a$],[$development plan.$]],],[,,\backslash$table$[[$How to train, counsel, and coach. This$],[$includes skills that the supervisor needs to$],[$help employees improve their performance$],[$on an ongoing basis.$]],]]$