Question: Performance measurement is the process of quantifying the efficiency and effectiveness of an action and it is closely related to key performance indicators (KPI). a)

Performance measurement is the process of quantifying the efficiency and effectiveness of an action and it is closely related to key performance indicators (KPI).

a) Explain two (2) factors that prompted the government to switch to the OBB system.

b) Explain the importance of public sector performance measurement.

c) Explain the challenge of measuring the performance of public sector organizations compared to measuring the performance of companies.

d) Discuss how performance reporting can be used as a medium to explain the accountability of public sector organizations to their respective stakeholders.

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