Placing Telephone Calls Tips Before Answering the problem below: Before you place any calls, key or write a pre-plan for your calls. Record all essential information, such as names, phone numbers, dates, and times of day. Also record reminders about what you need to do after you have found someone who can trade times to speak with Mr. Amett. This is the situation; Mr. Wilson asked you to respond by phone to the following. Here is Mr. Wilson's conversation with you: "Mr. Amett, who was scheduled to speak at the November Sales Seminar on Wednesday, November 12, at 10 a.m., cannot attend the Sales Seminar on Wednesday. He has an important business conflict. He is substituting for his manager, who had a heart attack and will not return to work for at least six months. Mr. Arnett must be in his Burlington office on November 12. He can attend the seminar on Monday and Tuesday." "Find a speaker who can trade times with Mr. Amett. Call James Epstein in Winnipeg, at 690-8699, who is scheduled to talk at 2 p.m. on Monday. If he can't do it, ask Abigail Agway in Vancouver, at 487-3232, who is scheduled to speak at 11 a.m. on Monday. Another possibility is Chris Morris from Margate, in England. Mr. Morris is a special guest on a panel on Tuesday afternoon. He may wish to stay over and speak in place of Mr. Arnett before flying back to England. Mr. Morris's number in England is 01843-386126." "Be sure to call Mr. Arnett and tell him what arrangements you have made." "Be sure to make the proper notations in the official copy of the program. It is necessary to write a confirmation letter to the person whose time is changed." Note: When you called Mr. Epstein, he said he could not attend the seminar on Wednesday Before you place any calls, key or write a pre-plan for your calls. Record all essential information, such as names, phone numbers, dates, and times of day. Also record reminders about what you need to do after you have found someone who can trade times to speak with Mr. Amett