Planning is concerned both with ends (what is to be done) and means (how it is to be done).

Question 11 options:

	True
	False

Question 12 (1 point)

Evaluating an organization's intangible assets is part of conducting an internal analysis in the strategic management process.

Question 12 options:

	True
	False

Question 13 (1 point)

The purpose of organizing is to arrange and structure work to accomplish organizational goals.

Question 13 options:

	True
	False

Multiple Choice

Question 14 (1 point)

Which of the following is an example of a high-performance work practice?

Question 14 options:

	closed communication
	skill-based compensation
	centralized decision making
	self-managed teams

Question 15 (1 point)

An organization that divides its sales responsibilities for pharmaceutical products into Ontario, Quebec, the Maritimes, and Western Canada is using ________ departmentalization.

Question 15 options:

	customer
	geographical
	product
	functional

Question 16 (1 point)

The accumulated end results of all the organization's work processes and activities are called ________.

Question 16 options:

	scenario planning
	feedback control
	organizational performance
	organizational planning

Question 17 (1 point)

For communication to be successful, meaning must be conveyed and ________.

Question 17 options:

	understood
	distributed
	transmitted
	received by the other person

Question 18 (1 point)

In which of the following cases is communication used to control employee behaviour?

Question 18 options:

	Glenn lets Ann know that the deadline for her project has been postponed.
	Jan informs Sara that there is a dress code at work.
	Chris gives Jason tips on how to improve his performance.
	Sandy tells Mitch that she's happy with the progress he's making.

Question 19 (1 point)

The ________ answers the question "What is our reason for being in business?"

Question 19 options:

	strategic plan
	mission statement
	operational goal
	strategic purpose

Question 20 (1 point)

Work specialization is ________.

Question 20 options:

	the basis on which jobs are grouped together
	the degree to which tasks are divided into separate jobs
	the basis on which jobs are ranked relative to their value to the businesses
	the degree to which activities require highly specialized skills