Question: Please answer 3rd Question only! Most businesses have this hierarchy/authority structure (top-down): Senior management > middle management > supervisors/team leaders > frontline service employees >
Please answer 3rd Question only!
Most businesses have this hierarchy/authority structure (top-down): Senior management > middle management > supervisors/team leaders > frontline service employees > customers. Customer-centric businesses flip that hierarchy on its head (bottom-up): Customer > frontline service employees > supervisors/team leaders > middle management > senior management. The Indigenous worldview on authority is about interconnectedness and equalness of humanity with the earth, water, animals, and air. Humans are not seen as managers of the things around them, rather as co-partners on the success of all things working together in harmony. We may be the ones with consciousness, but this is a gift to be shared with all living things and we do not seek the place of leadership, but of service to the community around us. 1. Of the two business structures of authority, which one is closer to the Indigenous worldview and why? 2. Which of the two business structures of authority makes the most sense to you and why? 3. Does customer service, or the responsibilities companies have to the customer, extend beyond the service they offer and into the community and natural world around them? Briefly explain your thoughts
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