please answer all the question below.

24. A common "put-off" experienced by every salesperson is the "I'll think it over." A good salesperson should say: You may mark only one answer

1. "I really appreciate that you came in, please think about it; if you have questions please call me."

2. Ask , "What is there to think about?" Then proceed to once again go over all the features and the answers you have given to overcome their objections, and try to close.

3. "I think it's important for you to think it over, but don't wait too long. We never know when we may have a price increase."

4. "Great, take all the time you need, but I only have one of these left in a box, and I had some other customers looking at this same unit."

25. During a Home Entertainment Sytem presentation, it is better to: You may mark only one answer

1. Ask the customer to select the type of music they prefer and allow them to set the volume to their listening level.

2. Ask the customer what type of music they prefer, but, you set the volume control.

3. Ask the customer what type of music they prefer and play what you want to demonstrate anyway.

4. Never permit the customer to touch equipment since they may foul it up.

5. None of the above.

26. A customer comes back into the store with a sport coat you sold him screaming that it is the biggest piece of junk he has ever owned. It fell apart when he had it dry cleaned. What should you do? You may mark only one answer

1. Tell the customer to change his attitude right now or you will call the police and have him kicked out.

2. Tell the customer that you don't have to take his verbal abuse and that unless he changes his tone of voice you are not going to wait on him.

3. Tell the customer to wait right there while you get the manager.

4. Tell the customer to leave, and when he cools down to come back and you will help him.

5. Tell the customer you can tell he's upset, and if he could just try to explain the problem you will do everything in your power to make sure he's satisfied.

27. Asking a customer to "sign the contract" can kill a sale right when you're about to "close". "Sign" and "Contract" are two of those "scare" words we should avoid using. Which terminology should we use? You may mark only one answer

1. "Could you please put your O.K. on the paperwork?"

2. "Just endorse the file copies."

3. "Could you please put your John Hancock on the dotted line?"

4. "Could you please authorize the agreement?"

5. "Could you please put your approval on the paperwork?"

28. When is it O.K. to tell a lie to a customer, or make a promise you know you can't keep? You may mark only one answer

1. Whenever it is necessary to make a sale!

2. If the lie is small and inconsequential and the promise isn't a significant part of the deal.

3. Only if it is an accepted standard operating procedure of your company.

4. Never. Don't lie and don't make promises you can't keep.

5. As long as they do not have a witness to what you lied about or what promises you made.

29. A customer comes in and states that he has always bought products from your company but about two years ago he bought a scale for weighing packages and it broke after just two weeks of use. He got so disgusted that he didn't bring it back and this is the first time he's been back in your office supply store. What would you say? You may mark only one answer

1. Tell the customer if he only got one bad product in all the things he had previously bought from your company he's lucky.

2. Tell him to go home and get the scale and bring it in and you'll see if it can be fixed.

3. Apologize that he got a defective scale. Tell him that the manufacturer has strict quality control but sometimes a bad product slips through.

4. Tell him that your company is proud of the quality of your merchandise, but sometimes you have an item that does not perform correctly. Tell him you wish he would have brought the scale back within the warranty period because it would have been easy at that time to correct the problem and make sure that he was satisfied with his purchase.

5. Both 3, and 4.

30. When should you attempt to close? You may mark only one answer

1. Only after the customer has said he wants to buy the product.

2. As soon as the customer moves towards the counter where you write up the sales.

3. Anytime and anywhere the customer starts giving you buying signals.

4. As soon as the customer says he will think it over.

5. Right after the customer has brought up his fifth objection.

31. You have just finished giving a sales presentation to a company executive. You were sure you would close this sale. After the presentation the company executive tells you that earlier that morning he signed an enormous contract with your competitor. What's your next move? You may mark more than one answer

1. Call it a day. Go home, relax, and try to analyze what went wrong, so it won't happen again.

2. Go back to the office and do an investigation of the competition's product and try to become better prepared.

3. Ask the company executive if he would be kind enough to explain his decision.

4. Thank the company executive for his time and ask if there are any other business associates, that he may know of, that might be interested in your product.

5. Put this experience behind you, go back to the field and prospect for other potential clients.

32. The very best source of new clients is: You may mark only one answer

1. Individuals who have expressed an interest in your product or service by calling or writing.

2. People who have bought similar products from your competitors.

3. Advertising and public relations articles.

4. Clients who may have been dissatisfied with your products in the past.